Privacy Policy

This Privacy Policy explains how Go Fetch Home Services LLC ("GoFetch," "we," "us," or "our") collects, uses, and shares information when you use the GoFetch mobile app, our website at gofetchhomeservices.com, and related services (the "Platform"). By using the Platform, you agree to this Policy.

1. Information We Collect

Information you provide: - Account information — name, email address, phone number, and password or third-party sign-in identifier (for example, Google). - Property and service information — your service address(es), property details (such as yard size or number of pets), access instructions, scheduling preferences, and notes you provide. - Payment information — processed by our payment processor, Stripe. We receive limited billing details (such as the last four digits and card brand) but do not store full payment-card numbers. - Communications — messages, support requests, reviews, photos, and call recordings or transcripts when you contact us or interact with our AI phone assistant.

Information collected automatically: - Location information — with your permission, we collect device or property location to match you with Pros, define service areas, and route Pros. You can control location permissions in your device settings. - Device and usage information — device type, operating system, app version, IP address, identifiers, and how you interact with the Platform. - Cookies and similar technologies on our website.

Information from third parties: - Sign-in providers (such as Google) when you use them to log in. - Payment and verification providers. (Any background screening of GoFetch employees is handled through the hiring/HR process, not this customer-facing policy.)

2. How We Use Information

We use information to: create and manage your account; schedule, perform, and manage Services; process payments and subscriptions; match you with Pros and define service areas; send transactional communications (confirmations, reminders, billing and account notices) by text, call, our AI assistant, push, or email; send marketing communications where you have opted in; provide customer support; maintain the safety and security of the Platform; detect and prevent fraud or abuse; comply with legal obligations; and improve our services.

3. How We Share Information

We share information: - With our personnel — the GoFetch employee assigned to your booking receives the information needed to perform the Service, such as your name, service address, access instructions, and relevant property or service details. - With service providers ("processors") who operate the Platform on our behalf, including: - Stripe — payment processing - Twilio — phone, SMS, and AI voice-assistant communications - Supabase — database, authentication, and hosting - Google — sign-in (OAuth) and related services - OpenStreetMap / Photon (Komoot) — address autocomplete on our website; when you type in an address field, the text you enter is sent to Photon (operated by Komoot) to return address suggestions - For legal reasons — when required by law, to respond to lawful requests, or to protect the rights, safety, and property of GoFetch, our users, or others. - In a business transfer — in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money.

4. Data Retention

We retain your information for as long as your account is active and as needed to provide the Platform, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

5. Your Choices and Rights

• Access and update — you can review and update account information in the app.
• Delete your account — you can delete your account in the app under Account → Delete Account. Deleting your account removes your personal information from active systems, subject to the retention rules in Section 4 and any information we must keep by law.
• Marketing opt-out — reply STOP to marketing texts, use the unsubscribe link in marketing emails, or adjust preferences in the app. Transactional messages about your bookings and account will continue.
• Location and push permissions — control these in your device settings.
• State privacy rights — depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to appeal a denial. To exercise these rights, contact us at privacy@gofetchhomeservices.com. We will not discriminate against you for exercising your rights.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is completely secure, and we cannot guarantee absolute security. If we experience a data breach affecting your personal information, we will notify you as required by Mississippi's breach-notification law and other applicable laws.

7. Children's Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

8. Third-Party Links and Services

The Platform may link to or rely on third-party services (such as Stripe or Google). Their handling of your information is governed by their own privacy policies, not this one.

9. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you (for example, in the app or by email) and update the "Last updated" date.

10. Contact Us

Go Fetch Home Services LLC Jackson, Mississippi Privacy requests: privacy@gofetchhomeservices.com General: support@gofetchhomeservices.com