Privacy

Privacy Policy

Last updated October 17, 2026

This policy explains how GoFetch Home & Property Services collects, uses, and shares information through its website, quotes, customer and Fetch Pro portals, property visits, and communications. It is an operational draft pending legal review. Please do not put sensitive financial details or unrelated personal records into free-text fields.

Information You Give Us

When you request a quote, create an account, apply to work with us, submit a review or complaint, or contact us, we may collect your name, email, phone, address, business or property name, service interests, timing, messages, and information you choose to provide. For a property, this may include access instructions, gate codes, pets, occupants, site rules, photos, maps, measurements, work areas, hazards, and notes. Authorized account users and Fetch Pros may add observations, visit records, recommendations, and photos. Do not upload government IDs, bank credentials, or unrelated personal details unless we specifically request them through a secure method.

Quote forms may keep an unfinished draft in your browser so you can return to it during that browser session. We do not save an unfinished quote as a contactable lead merely because you typed into the form. A completed request is stored with the Terms version accepted, reference number, and submission time so we can follow up and manage the request.

Address Suggestions

If Google Places address suggestions are enabled, address text you enter in the suggestion field is sent to Google to generate predictions, and selecting one returns address components for the form. The feature is optional: you can type street, city, state, and ZIP manually. Google’s handling of this data is described in the Google Privacy Policy. An address suggestion does not verify ownership or guarantee that GoFetch serves that location.

Website Activity and Analytics

We may record pages viewed, service searches, quote starts, call or text button taps, referral and campaign information in page URLs, and a random browser session identifier that helps connect visits to a later submitted request. We use one-way technical identifiers to limit abusive submissions without storing a raw network address in the CRM event record. We use Google Analytics for traffic measurement and Microsoft Clarity for clicks, scrolling, and session replays to improve the site. Clarity uses cookies; Microsoft’s practices are described in its Privacy Statement. Your browser settings may limit cookies and related tracking.

How We Use Information

We use information to respond to quote requests; prepare estimates; determine route fit and service availability; schedule and perform work; document visits; maintain Property Passports and service records; manage accounts, invoices, payments, referrals, complaints, and reviews; provide safety instructions; prevent fraud; comply with law; and improve our services. If customer email delivery is configured, we send a quote-request receipt with a reference number and a note that we will follow up as quickly as possible. A receipt is not a confirmed booking.

Property Records and Who Can See Them

Property maps, photos, access notes, location information, measurements, visit details, recommendations, and customer-provided notes are private operational records. They may be available to the property’s authorized account users, GoFetch administrators, assigned Fetch Pros, and approved service partners who need them for the request or visit. Account owners control whom they invite, subject to the permissions available in the portal. We do not publish private property photos or identifying details for marketing without separate permission.

Customers and Fetch Pros may upload photos. Please avoid photographing people, documents, security devices, or sensitive areas unless necessary for the agreed work. Photos and measurements are documentation, not a complete inspection or proof that every property condition has been identified.

Payments, Tips, and Service Providers

Stripe handles card entry, saved cards, checkout, and eligible Fetch Pro tips. GoFetch may receive transaction status, invoice details, and limited card details such as brand and last four digits, but not your full card number through the portal. Saving a card does not itself authorize automatic charges. We may use technology providers for hosting, authentication, storage, email, texts, analytics, and customer support, and approved service partners for work you authorize. We share only information reasonably needed for those functions. We do not sell personal information.

Messages and Notification Choices

We may use contact information to respond to requests and send operational messages about quotes, visits, invoices, safety, and account activity. Optional SMS and push alerts are controlled by your separate choices where available. Text consent is optional and not required to buy service; message and data rates may apply, and you can reply STOP to opt out of texts. Stopping one notification channel may not stop essential service communications through another permitted channel.

Retention and Security

We keep information for as long as reasonably needed to handle requests, provide service, maintain property and financial records, resolve disputes, prevent abuse, and meet legal obligations. Retention can differ by record type. We use access controls and appropriate technical and organizational safeguards, but no website, email, or internet service is perfectly secure. Tell us promptly if you suspect unauthorized account access.

Your Choices and Corrections

You may ask to access, correct, or delete information associated with you, subject to records we need for service history, safety, accounting, security, disputes, or law. You can update many property details and notification preferences in your portal. Account closure does not automatically cancel services or erase required financial records. If a property record or access instruction is inaccurate, contact us so we can review it. We will not treat a correction request as authorization for new paid work.

Children and Changes

Our services and portals are intended for adults managing properties, not children. Please do not submit information about a child unless it is genuinely needed for a property-safety instruction. We may update this policy as practices change, show the new date here, and provide additional notice when appropriate.

Contact

For privacy questions or requests, email hello@gofetchhomeservices.com or call 440-213-9171. Identify the relevant account or property without sending passwords or full payment details.