Terms of Use & Service Policies

1. How these terms apply

These terms apply when you use our website or portal, submit information, or ask us about a property. Paid work is also governed by the estimate, scope, schedule, payment authorization, and service-specific terms you separately accept. If a specific written agreement conflicts with this page, it controls for that service. Mandatory legal rights always control over conflicting language here.

“Customer” includes the person or business requesting service and, as applicable, the property owner or authorized manager. Commercial work is quoted for the specific site and may require a separate agreement addressing site rules, insurance, access, and payment.

2. Quotes and authorizations

A web form, QR scan, call, text, or conversation with a Fetch Pro is an information or quote request - not a purchase, final price, guaranteed appointment, authorization to enter, or agreement to recurring service. We may ask for photographs, inspect the site, clarify scope, or decline the request before offering a price. Work begins only after we confirm the service and required approvals are complete.

An accepted estimate should identify the work areas, tasks, frequency if recurring, exclusions, assumptions, price or pricing method, taxes and fees, payment timing, and any expiration date. Work not listed is excluded unless the estimate says otherwise. A suggestion in a checklist or property report does not authorize extra work or charges.

When customer email delivery is configured, we send a receipt for a submitted quote request with its reference number. That receipt confirms only that we received the request; it does not mean a visit is scheduled. You can use the reference number when contacting us by text or email for a faster follow-up.

3. Your authority and information

You must be at least 18 and authorized to request work, grant access, approve charges, and provide instructions. Tenants, managers, agents, and account users must obtain any necessary owner, landlord, HOA, tenant, or business approvals. Adding a user to an account does not give that person authority the owner did not grant.

Provide accurate property and contact details. Tell us about pets, occupants, tenants, gate and alarm systems, parking rules, fragile items, irrigation, buried lines, septic systems, known defects, and hazards. Update us when conditions change. You are responsible for securing valuables, moving obstructions when requested, and obtaining permission for shared or neighboring areas.

Where enabled, address suggestions may be supplied by Google Places as you type, subject to the Google Maps Terms of Service. Selecting a suggestion can fill street, city, state, and ZIP fields, but it does not verify property ownership, service availability, or the accuracy of the address. Review and correct the fields before submitting. You may always enter an address manually, including an address outside Mississippi.

4. Entering a property

For a confirmed visit, you authorize assigned GoFetch personnel or an approved provider to enter only the areas reasonably necessary for the accepted scope during the agreed time or window. Indoor entry requires specific approval; an outdoor booking does not permit entry into a home, garage, locked structure, or restricted business area. Keys and access codes are shared only with people who need them for authorized work.

Please provide working access instructions and identify areas to avoid. Secure animals when needed. If access is unavailable, unsafe, or materially different from what was disclosed, we may pause or reschedule. We will explain any proposed trip, return-visit, or changed-scope charge before billing it unless an accepted agreement already states that charge. A property check is not a security, emergency-response, pet-care, or insurance service unless a separate written scope expressly says so.

5. Safety and excluded work

We may stop, postpone, change the method of, or decline work if conditions appear unsafe, unlawful, outside scope, or likely to harm people, animals, property, utilities, or equipment. Examples include severe weather, aggressive animals, unstable structures, hidden holes, steep or slippery terrain, electrical hazards, overhead lines, suspected asbestos or lead, mold, sewage, chemicals, biohazards, and dangerous trees or roofs.

Unless expressly included in an accepted scope with appropriate credentials and controls, we do not perform regulated pest treatments, structural or engineering assessments, environmental remediation, electrical, plumbing, roofing, or other licensed trade work. We may refer such work to a specialist. Identify known underground utilities and irrigation before digging, staking, aerating, or grading. We will use reasonable care and any required utility-location process, but a photo, sketch, or customer map cannot guarantee that every concealed feature is known.

6. Service scope, timing, and changes

We will describe expected tasks and areas in the accepted scope. Outdoor work depends on season, growth, weather, site conditions, disposal capacity, equipment, and local rules. Arrival estimates are planning windows unless expressly guaranteed. We may reasonably reschedule for weather, safety, staffing, equipment, access, or events outside our control and will communicate material changes.

A Fetch Pro may document a condition and recommend additional work. That recommendation is not an order. If actual conditions materially differ from the approved estimate - for example, more debris, larger areas, hidden damage, or unusual disposal - we will seek approval of a revised scope and price before doing extra work. If you decline, we may complete only the safe agreed portion or stop and discuss next steps.

7. Prices and increases

Website examples are informational, not guaranteed prices. The accepted estimate controls the listed work, subject to disclosed assumptions and change orders. Taxes, disposal or landfill charges, materials, permits, deposits, travel charges, and minimums apply only when disclosed in the accepted quote or separately approved. We do not charge for an optional add-on merely because it appears in a Passport, checklist, or search result.

We may revise a quote before acceptance or offer a new price if scope, condition, access, frequency, labor, materials, disposal costs, or legal requirements change. For an active recurring plan, we will give advance written notice of a proposed increase, its effective date, and how to cancel before it takes effect. Increases are not retroactive. A separately promised fixed-price term controls until it expires. A change to one service does not automatically approve a change to another.

8. Recurring plans

A recurring plan begins only after you separately approve its price, billing frequency, visit cadence, start date, included services, and cancellation method. The checkout or accepted agreement must clearly show whether it renews automatically. A quote checkbox, account creation, or saved card alone does not enroll you or authorize recurring charges.

We will provide a practical way to request plan cancellation through the portal or by contacting us and will confirm the effective date and any outstanding amount. Canceling one visit does not cancel the plan or later visits. Requesting account closure does not itself cancel booked visits, a plan, or unpaid bills. Credits, rollover, commitments, discounts, and refunds apply only when stated in the accepted plan. Silence or failure to use a visit does not approve a new paid service.

9. Cancellations and refunds

You may cancel a scheduled visit at least 24 hours before its scheduled start without a visit-cancellation fee. A cancellation less than 24 hours before the start may carry a $25 flat fee, shown and accepted in the portal before you confirm. That fee applies to the visit, not automatically to the entire plan. A mandatory legal cancellation right, including one for a qualifying in-home sale, takes priority over this policy.

Rescheduling, changing scope, and ending a plan may have different effects; contact us if the portal does not make the outcome clear. We will review amounts already paid for canceled or unperformed work and issue any refund or credit required by the accepted agreement or law. Properly completed work, approved materials, and disclosed nonrefundable charges may be handled as stated in that agreement, subject to legal rights. If we cancel a visit, we will discuss rescheduling or any refund or credit due.

10. Payments and saved cards

Invoices show the services and amounts due. Payment timing, deposits, and any lawful late charges must be disclosed in the applicable agreement or invoice. Card processing is handled by a payment provider. Saving a card with Stripe does not itself turn on autopay or authorize future charges. Recurring or other off-session card charges require separate, clear authorization.

Contact us promptly about a disputed invoice so we can review it. Do not send full card numbers, bank passwords, or sensitive financial details in messages, photos, or ordinary email. A tip is voluntary and separate from the service price; where direct tipping is available, the portal shows the Fetch Pro and amount before checkout.

11. Property Passport and recommendations

A Passport, assessment, walkthrough, checklist, photo, measurement, model, or recommendation is a practical planning and service record. It is not a boundary survey, code inspection, engineering opinion, environmental assessment, appraisal, roof certification, security patrol, or guarantee that every defect has been found. Field-tool, aerial, visual, or customer-supplied measurements may be approximate and should be independently verified before construction, permitting, buying materials, or making safety-critical decisions.

We may update a record when new information becomes available. A missing note does not mean a condition is safe or absent. You remain responsible for urgent maintenance, emergencies, insurance, and decisions about suggested work. Ask us to correct a record, add context, or quote a recommendation; you may also do the work yourself or hire another provider.

12. Photos, maps, and privacy

Provide only photos, maps, plans, notes, and other material you own or may share. You permit us to use it as reasonably needed to evaluate requests, perform and document work, maintain a property record, communicate with authorized users and assigned personnel, resolve questions, and comply with law. You retain ownership. We will not use private property photos or identifying property details in public marketing without separate permission.

We may take before, during, and after photos of approved work areas and document quantities, observations, and recommendations. Tell us about sensitive areas, people, or items to avoid photographing. Supply access codes only through the designated account method. Our Privacy Policy explains data handling. Service records may be retained for safety, billing, disputes, legal duties, and work history.

13. Fetch Pros and service partners

We may assign a Fetch Pro or coordinate a specialist or third-party provider where capacity, equipment, licensing, or the work requires it. Before a partner is authorized to work, the estimate or agreement should identify the responsible service party and material differences in scope, price, insurance, licensing, and payment flow. Website intake alone never authorizes an outside provider to enter. We will not describe an unverified provider as licensed, insured, or background-checked.

Direct service changes, complaints, and billing questions through GoFetch so they can be recorded. A field suggestion, conversation, or text does not change an agreed price unless GoFetch confirms the change and you approve it where required.

14. Communications and electronic records

We may contact you about your request or service, including quotes, scheduling, arrival, receipts, invoices, safety issues, and account notices, using details you provide and channels you select. Optional text alerts and marketing require the separate consent shown at signup. Message and data rates may apply. Where offered, reply STOP to stop texts or HELP for help. Stopping texts does not cancel a service or prevent necessary notices by another permitted channel.

When law permits and you affirmatively consent to electronic records, you may save or print them and request a paper copy or update your communication preference. We may retain the terms version, date, and action associated with acceptance. Email, SMS, push, and internet access are not guaranteed uninterrupted; keep contact details current and call or use the portal for urgent visit changes.

15. Door-to-door rights

An in-person conversation can be only a request for an estimate. If a qualifying sale occurs at a residence or another covered location, we will provide required contract copies, cancellation forms, and notices under applicable federal or Mississippi law. Nothing here shortens, waives, or replaces a statutory cooling-off period, including an applicable right to cancel within three business days. The online quote checkbox is not a substitute for transaction-specific legal notices. If you believe this right applies, contact us promptly and use any method stated in the required notice.

16. Concerns, damage, and resolution

Report a service concern, suspected damage, billing error, or unsafe condition as soon as reasonably possible with the property, date, description, and helpful photos. Prompt notice helps us investigate, preserve records, inspect, and offer a correction. Do not delay emergency mitigation while awaiting us. We may ask to inspect before repair, but this does not limit rights that cannot lawfully be limited. Portal complaints are routed for administrative review.

We will review the scope and visit record and respond in good faith. If a problem is attributable to our work, an appropriate remedy may include re-performance, repair, credit, refund, or another lawful solution. Routine cleaning, yard work, visual assessment, or property checks cannot guarantee prevention of future damage, pests, weather events, theft, or deterioration.

17. Responsibilities and legal limits

Each party is responsible for its own acts under applicable law. We are not responsible for pre-existing conditions, concealed defects not reasonably detectable, inaccurate instructions, another person’s work, or conditions arising after our visit, except to the extent our conduct contributed to the loss. We do not guarantee a particular aesthetic, plant survival, drainage result, or permanent removal of a recurring condition unless expressly promised in the accepted scope.

To the extent law permits, neither party is liable to the other for purely indirect or consequential business losses arising from ordinary service issues. This does not exclude liability for personal injury, property damage caused by negligence, fraud, intentional misconduct, or rights that cannot legally be excluded. You do not waive statutory consumer rights or indemnify us for our own negligence.

18. Accounts and term updates

Keep login credentials private and tell us about suspected unauthorized use. You are responsible for permissions you grant to property users; we may suspend access to protect an account or property. An account-closure request does not erase records we lawfully retain or cancel services or bills without separate confirmation.

We may update these website terms prospectively. The page will show a new date, and we will give notice of a material change when appropriate. A new version does not retroactively change an accepted fixed-price scope, authorize a charge, or eliminate a legal cancellation right. A material service change needing approval will be presented separately.

19. Contact GoFetch

For questions, access updates, cancellations, billing issues, property-record corrections, or complaints, email hello@gofetchhomeservices.com or call 440-213-9171. For a time-sensitive visit change, use the portal or call rather than relying only on email. Identify the property and visit or invoice when possible.