Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you," "Customer," or "user") and Go Fetch Home Services LLC, a Mississippi limited liability company ("GoFetch," "we," "us," or "our"). They govern your access to and use of the GoFetch mobile application, website at gofetchhomeservices.com, and related services (together, the "Platform").

By creating an account, checking the "I agree" box, or using the Platform, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

PLEASE READ SECTION 15 (ARBITRATION AND CLASS ACTION WAIVER) CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

1. What GoFetch Is

GoFetch provides residential property services — such as pet-waste removal, lawn and yard care, and other home and outdoor services (the "Services") — directly to customers. The Services are performed by GoFetch's own employees and personnel. GoFetch is your service provider and is responsible for performing the Services with reasonable care and skill, subject to the disclaimers and liability limits in Sections 13–14.

The Platform (the app and website) is the tool you use to book, schedule, pay for, and manage the Services.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate, current, and complete information when you register and to keep it updated. You are responsible for all activity under your account and for keeping your login credentials secure. Notify us immediately at support@gofetchhomeservices.com if you suspect unauthorized use.

You may sign in using a third-party login (for example, Google). Your use of that sign-in is also subject to the third party's terms.

3. Booking Services, Scheduling, and Property Access

When you book a Service, you authorize GoFetch and the assigned Pro to perform the Service at the property address you provide. You represent that you own the property or are authorized to request Services there and to grant access.

Property access. You are responsible for providing safe, lawful access to the areas where the Service will be performed (for example, unlocking a gate or securing pets indoors). If you provide gate codes, keys, or other access instructions, you do so at your own risk and authorize their use for the Service.

Pets and hazards. You agree to disclose in advance any known hazards at the property, including aggressive animals, unfenced hazards, or other conditions that could affect the safety of a Pro. You are responsible for restraining or securing pets during a scheduled visit. GoFetch and its Pros may decline to perform, or may stop performing, a Service if conditions are unsafe.

Recurring services. Some Services are offered on a recurring basis (for example, weekly). Recurring Services continue on the stated schedule until you cancel in accordance with Section 6.

4. Pricing, Fees, and Payment

Prices for Services are shown in the app before you confirm a booking. Prices may vary based on factors such as property size, service type, frequency, quantity, and promotions. We may change prices prospectively; changes do not affect bookings already confirmed.

Payment processing. Payments are processed by our third-party payment processor, Stripe. By providing a payment method, you authorize GoFetch and Stripe to charge that method for the Services you book, applicable taxes, and any other amounts you owe under these Terms. You agree to Stripe's terms and authorize us to store a payment method on file for future and recurring charges. GoFetch does not store full payment-card numbers.

Taxes. Prices may be exclusive of applicable taxes. Where GoFetch is required to collect sales or other taxes, they will be added and shown at checkout.

Promo codes. Promotional credits and discount codes are subject to their stated terms, have no cash value, and may be modified or revoked for misuse.

5. Subscriptions and Automatic Renewal

Some GoFetch plans are offered as automatically renewing subscriptions. If you enroll in a subscription:

• You will be told the price, the billing frequency (for example, weekly or monthly), and the renewal terms before you are charged.
• Your subscription will automatically renew at the then-current price at the end of each billing period until you cancel.
• We will charge your payment method on file at the start of each renewal period.
• You may cancel at any time in the app under Account → Subscriptions or by contacting support@gofetchhomeservices.com. Cancellation stops future renewals; it takes effect at the end of the current paid period unless otherwise stated.
• If we change subscription pricing, we will give you advance notice and the opportunity to cancel before the change takes effect.

6. Cancellations, Reschedules, and Refunds

By you. You may cancel or reschedule a booked Service up to 24 hours before the scheduled start without charge. Cancellations within 24 hours of the scheduled start may incur a fee of 50% of the service price to compensate the Pro for reserved time.

By us or the Pro. We or the Pro may cancel a Service for safety reasons, inaccessibility of the property, weather, or other circumstances. If we cancel a Service you already paid for and it is not rescheduled, we will refund the amount paid for that Service.

Refund policy. If you are not satisfied with a completed Service, contact us within 72 hours at support@gofetchhomeservices.com. We may, in our discretion, offer a re-clean/re-service, a credit, or a refund.

7. Your Conduct

You agree not to: use the Platform for any unlawful purpose; harass, threaten, or harm a Pro; request Services at a property you are not authorized to access; solicit or arrange for GoFetch's personnel to perform services for you off-platform; provide false information; or interfere with the operation or security of the Platform.

8. Reviews and User Content

You may be able to submit ratings, reviews, photos, and other content ("User Content"). You are responsible for your User Content and represent that you have the rights to submit it. You grant GoFetch a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, reproduce, display, and distribute your User Content in connection with operating and promoting the Platform. We may remove User Content that violates these Terms.

9. Communications Consent (Calls, Texts, and AI Assistant)

By providing your phone number, you consent to receive calls and text messages from GoFetch and its automated systems — including our AI phone assistant — for transactional purposes such as booking confirmations, scheduling, reminders, service updates, and account or billing notices. Message and data rates may apply.

Marketing messages. Separately, you may opt in to promotional texts or calls. You can opt out of marketing messages at any time by replying STOP to a text or following the opt-out instructions provided. Reply HELP for help.

Call recording and AI disclosure. Some calls, including calls handled by our AI assistant, may be monitored or recorded for quality, training, and record-keeping. Our AI assistant will identify itself as an automated assistant. By continuing a call, you consent to the recording.

10. Our Personnel

The Services are performed by GoFetch's employees and personnel. They are GoFetch's employees — not your employees or agents. GoFetch is responsible for performing the Services with reasonable care and skill.

11. Personnel Screening

GoFetch may perform identity verification and background checks on its personnel as it deems appropriate. Any such checks are limited and are not a guarantee of any individual's suitability, safety, or conduct.

12. Damage, Loss, and Incident Reporting

If you believe GoFetch's personnel caused property damage or loss during a Service, notify us within 72 hours at support@gofetchhomeservices.com with photos and a description. We will review the report and work in good faith to address it. Nothing in this Section expands GoFetch's liability beyond Sections 13–14.

13. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GOFETCH DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

For the Services, GoFetch will perform them with reasonable care and skill as stated in Section 10; except for that commitment, GoFetch disclaims all other warranties to the fullest extent permitted by law. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOFETCH AND ITS OWNERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM OR SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOFETCH'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO GOFETCH FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE three (3) MONTHS BEFORE THE EVENT, OR (B) $100.

Nothing in these Terms limits liability that cannot be limited under applicable law, including for gross negligence, willful misconduct, or bodily injury caused by our own negligence to the extent not waivable.

15. Dispute Resolution — Arbitration and Class Action Waiver

Except for claims that qualify for small-claims court, you and GoFetch agree to resolve any dispute arising out of or relating to these Terms or the Platform through binding individual arbitration administered by the American Arbitration Association (AAA) under its rules, seated in Hinds County (Jackson), Mississippi. YOU AND GOFETCH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@gofetchhomeservices.com with your name and account email.

16. Governing Law

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-laws principles. Subject to Section 15, the state and federal courts located in Hinds County, Mississippi will have exclusive jurisdiction.

17. Suspension and Termination

You may stop using the Platform and delete your account at any time in the app under Account → Delete Account. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure for us, or for any lawful business reason. Provisions that by their nature should survive termination (including Sections 8, 13, 14, 15, 16, and 18) will survive.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you (for example, in the app or by email) and update the "Last updated" date. Your continued use after the changes take effect means you accept the revised Terms.

19. Miscellaneous

These Terms and the Privacy Policy are the entire agreement between you and GoFetch regarding the Platform. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor.

20. Contact

Go Fetch Home Services LLC Jackson, Mississippi Email: support@gofetchhomeservices.com Legal notices: legal@gofetchhomeservices.com